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30 Days Money Back Guarantee

All Binary Racks Web Hosting plans include a 30 day money-back guarantee. If you are dissatisfied...
Are you using a system that charges credit cards automatically?

Yes, Credit card information is not stored on our system. We use Stripe's or PayPal secure...
Can I delay the date of my suspension?

Services will be suspended if your invoice is not paid by the due date. Please get in touch with...
Can I modify my billing information?

Billing information cannot be altered after your initial invoice has been generated. Invoices are...
Can my currency be changed?

There is no way to change the currency. We bill in GBP for the UK, EUR for EU nations and USD for...
How do I obtain my bills?

Your client panel allows you to download your invoices directly in PDF format.
Is Value Added Tax (VAT) included in the prices you list?

No, Value Added Tax (VAT) is not included in the prices we list. Only UK clients (individuals and...
Is a refund possible after 30 Day Money Back Guarantee?

Although we don't impose contracts on our clients, you have the option to discontinue services...
We are an EU-based company. Do we have to pay VAT?

EU-based company with valid local EU VAT number does't  pay VAT. Please contact our sales...
What is Order Telephone Verification?

Telephone Verification is a tool to combat the growing threat of online fraud. Telephone...
What is the cost of Extra IP Address?

Extra IP address costs $2 for each IPv4, and free of charge up to 32 IPs for IPv6.
What occurs if I use more bandwidth than I have been allotted?

Most of our servers come with unmetered 1 Gbps port, other services come with Monthly Metered...
Which payment methods are available?

We accept PayPal, Credit/Debit cards, Purchase Orders, and wire transfer as payment methods. You...